{"id":170,"date":"2019-08-04T15:00:04","date_gmt":"2019-08-04T15:00:04","guid":{"rendered":"https:\/\/democontent.codex-themes.com\/sites-elementor\/shop-online\/?page_id=170"},"modified":"2020-12-14T11:34:34","modified_gmt":"2020-12-14T11:34:34","slug":"help","status":"publish","type":"page","link":"https:\/\/zifferelli.co.za\/index.php\/help\/","title":{"rendered":"Help"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"170\" class=\"elementor elementor-170\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ba327a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6ba327a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-thegem\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-ed61d21\" data-id=\"ed61d21\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ad35d1 elementor-widget elementor-widget-heading\" data-id=\"7ad35d1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"title-h2 elementor-heading-title elementor-size-default\">REFUNDS <\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d625d2 elementor-widget elementor-widget-thegem-accordion\" data-id=\"9d625d2\" data-element_type=\"widget\" data-settings=\"{&quot;thegem_elementor_preset&quot;:&quot;simple_solid&quot;}\" data-widget_type=\"thegem-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"gem-tta-container\" data-vc-action=\"collapse\">\n\t<div class=\"gem-tta-general gem-tta gem-tta-accordion gem-tta-color-thegem gem-tta-style-simple_solid gem-tta-shape-rounded gem-tta-o-shape-group gem-tta-controls-align-left\">\n\t    <div class=\"gem-tta-panels-container\">\n\t        <div class=\"gem-tta-panels\">\n\n\t        \t\n\t            \t<div id=\"section-9d625d2-1\" class=\"gem-tta-panel gem-tta-active\" data-vc-content=\".gem-tta-panel-body\">\n\t                    <div class=\"gem-tta-panel-heading\">\n\t                    \t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t                    \t\t<a href=\"#section-9d625d2-1\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t                    \t\t\t\n\t                    \t\t\t<span class=\"gem-tta-title-text\">\n\t                    \t\t\t\tGeneral\t                    \t\t\t<\/span>\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus-square\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus-square\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t                    \t\t<\/a>\n\t                    \t<\/h4>\n\t                    <\/div>\n\t                    <div class=\"gem-tta-panel-body\">\n\t\t\t\t                    <div class=\"gem-text-output\"><p>We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. <br \/><br \/>To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You\u2019ll also need the receipt or proof of purchase. <br \/><br \/>To start a return, you can contact us at clientcare@zifferelli.co.za. If your return is accepted, we\u2019ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. <br \/><br \/>You can always contact us for any return question at <a href=\"mailto:tessereitalia@gmail.com\" aria-describedby=\"a11y-external-message\">clientcare@zifferelli.co.za<\/a>.<\/p><\/div>\t\t\t\t                <\/div>\n\t\t\t\t            <\/div>\n\t            \n\t            \t<div id=\"section-9d625d2-2\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t                    <div class=\"gem-tta-panel-heading\">\n\t                    \t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t                    \t\t<a href=\"#section-9d625d2-2\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t                    \t\t\t\n\t                    \t\t\t<span class=\"gem-tta-title-text\">\n\t                    \t\t\t\tDamages and issues \t                    \t\t\t<\/span>\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus-square\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus-square\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t                    \t\t<\/a>\n\t                    \t<\/h4>\n\t                    <\/div>\n\t                    <div class=\"gem-tta-panel-body\">\n\t\t\t\t                    <div class=\"gem-text-output\"><p>Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.<\/p><\/div>\t\t\t\t                <\/div>\n\t\t\t\t            <\/div>\n\t            \n\t            \t<div id=\"section-9d625d2-3\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t                    <div class=\"gem-tta-panel-heading\">\n\t                    \t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t                    \t\t<a href=\"#section-9d625d2-3\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t                    \t\t\t\n\t                    \t\t\t<span class=\"gem-tta-title-text\">\n\t                    \t\t\t\tExceptions \/ non-returnable items \t                    \t\t\t<\/span>\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus-square\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus-square\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t                    \t\t<\/a>\n\t                    \t<\/h4>\n\t                    <\/div>\n\t                    <div class=\"gem-tta-panel-body\">\n\t\t\t\t                    <div class=\"gem-text-output\"><p>Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.<\/p><p>Unfortunately, we cannot accept returns on sale items or gift cards.<\/p><\/div>\t\t\t\t                <\/div>\n\t\t\t\t            <\/div>\n\t            \n\t            \t<div id=\"section-9d625d2-4\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t                    <div class=\"gem-tta-panel-heading\">\n\t                    \t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t                    \t\t<a href=\"#section-9d625d2-4\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t                    \t\t\t\n\t                    \t\t\t<span class=\"gem-tta-title-text\">\n\t                    \t\t\t\tExchanges \t                    \t\t\t<\/span>\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus-square\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus-square\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t                    \t\t<\/a>\n\t                    \t<\/h4>\n\t                    <\/div>\n\t                    <div class=\"gem-tta-panel-body\">\n\t\t\t\t                    <div class=\"gem-text-output\"><p>The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.<\/p><\/div>\t\t\t\t                <\/div>\n\t\t\t\t            <\/div>\n\t            \n\t            \t<div id=\"section-9d625d2-5\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t                    <div class=\"gem-tta-panel-heading\">\n\t                    \t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t                    \t\t<a href=\"#section-9d625d2-5\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t                    \t\t\t\n\t                    \t\t\t<span class=\"gem-tta-title-text\">\n\t                    \t\t\t\tRefunds \t                    \t\t\t<\/span>\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus-square\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus-square\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t                    \t\t<\/a>\n\t                    \t<\/h4>\n\t                    <\/div>\n\t                    <div class=\"gem-tta-panel-body\">\n\t\t\t\t                    <div class=\"gem-text-output\"><p>We will notify you once we\u2019ve received and inspected your return, and let you know if the refund was approved or not. If approved, you\u2019ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too plus there will be a small charge from the bank to process the refund.<\/p><\/div>\t\t\t\t                <\/div>\n\t\t\t\t            <\/div>\n\t            \t        <\/div>\n\t    <\/div>\n    <\/div>\n<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-dc53d22\" data-id=\"dc53d22\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e32552f elementor-widget elementor-widget-thegem-styledimage\" data-id=\"e32552f\" data-element_type=\"widget\" data-settings=\"{&quot;image&quot;:{&quot;url&quot;:&quot;http:\\\/\\\/zifferelli.co.za\\\/wp-content\\\/uploads\\\/2020\\\/12\\\/Z_Four-Hands-Sports-Jacket-Grey-1.jpg&quot;,&quot;id&quot;:2392},&quot;thegem_elementor_preset&quot;:&quot;default&quot;,&quot;icon_show&quot;:&quot;yes&quot;}\" data-widget_type=\"thegem-styledimage.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n<div class=\"styled-image-wrapper\">\n\t\t\t<div class=\"gem-image gem-wrapbox gem-wrapbox-default gem-wrapbox-position-left lazy-loading \">\n\t\t\t<div class=\"gem-wrapbox-inner  lazy-loading-item\"  data-ll-effect=\"move-up\">\n\t\t\t\t\t\t\t\t<a href=\"http:\/\/zifferelli.co.za\/wp-content\/uploads\/2020\/12\/Z_Four-Hands-Sports-Jacket-Grey-1.jpg\" class=\"fancybox\">\n\t\t\t\t\t\t\t\t\t\t<img class=\"gem-wrapbox-element img-responsive \"\n\t\t\t\t\t\t src=\"https:\/\/zifferelli.co.za\/wp-content\/uploads\/2020\/12\/Z_Four-Hands-Sports-Jacket-Grey-1.jpg\"\n\t\t\t\t\t\t alt=\"Z_Four Hands Sports Jacket Grey 1\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-camera\"><\/i>\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\n\n\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-24fd599 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"24fd599\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-thegem\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-78b0fea\" data-id=\"78b0fea\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0e63c58 elementor-widget elementor-widget-thegem-styledimage\" data-id=\"0e63c58\" data-element_type=\"widget\" data-settings=\"{&quot;image&quot;:{&quot;url&quot;:&quot;http:\\\/\\\/zifferelli.co.za\\\/wp-content\\\/uploads\\\/2020\\\/12\\\/Z_-Pietro-Donati-Navy-Blue-Suit-1.jpg&quot;,&quot;id&quot;:2081},&quot;thegem_elementor_preset&quot;:&quot;default&quot;,&quot;icon_show&quot;:&quot;yes&quot;}\" data-widget_type=\"thegem-styledimage.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n<div class=\"styled-image-wrapper\">\n\t\t\t<div class=\"gem-image gem-wrapbox gem-wrapbox-default gem-wrapbox-position-left lazy-loading \">\n\t\t\t<div class=\"gem-wrapbox-inner  lazy-loading-item\"  data-ll-effect=\"move-up\">\n\t\t\t\t\t\t\t\t<a href=\"http:\/\/zifferelli.co.za\/wp-content\/uploads\/2020\/12\/Z_-Pietro-Donati-Navy-Blue-Suit-1.jpg\" class=\"fancybox\">\n\t\t\t\t\t\t\t\t\t\t<img class=\"gem-wrapbox-element img-responsive \"\n\t\t\t\t\t\t src=\"https:\/\/zifferelli.co.za\/wp-content\/uploads\/2020\/12\/Z_-Pietro-Donati-Navy-Blue-Suit-1.jpg\"\n\t\t\t\t\t\t alt=\"Z_ Pietro Donati Navy Blue Suit 1\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-camera\"><\/i>\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n\n\n\t\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-ad6b193\" data-id=\"ad6b193\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f93a60 elementor-widget elementor-widget-heading\" data-id=\"6f93a60\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"title-h2 elementor-heading-title elementor-size-default\">FAQ<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e534250 elementor-widget elementor-widget-thegem-accordion\" data-id=\"e534250\" data-element_type=\"widget\" data-settings=\"{&quot;thegem_elementor_preset&quot;:&quot;simple_solid&quot;}\" data-widget_type=\"thegem-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"gem-tta-container\" data-vc-action=\"collapse\">\n\t<div class=\"gem-tta-general gem-tta gem-tta-accordion gem-tta-color-thegem gem-tta-style-simple_solid gem-tta-shape-rounded gem-tta-o-shape-group gem-tta-controls-align-left\">\n\t    <div class=\"gem-tta-panels-container\">\n\t        <div class=\"gem-tta-panels\">\n\n\t        \t\n\t            \t<div id=\"section-e534250-1\" class=\"gem-tta-panel gem-tta-active\" data-vc-content=\".gem-tta-panel-body\">\n\t                    <div class=\"gem-tta-panel-heading\">\n\t                    \t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t                    \t\t<a href=\"#section-e534250-1\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t                    \t\t\t\n\t                    \t\t\t<span class=\"gem-tta-title-text\">\n\t                    \t\t\t\t1. How long are shipping times?\t                    \t\t\t<\/span>\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus-square\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus-square\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t                    \t\t<\/a>\n\t                    \t<\/h4>\n\t                    <\/div>\n\t                    <div class=\"gem-tta-panel-body\">\n\t\t\t\t                    <div class=\"gem-text-output\"><p>Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep depending on if it is an international order or based in SA.<\/p><\/div>\t\t\t\t                <\/div>\n\t\t\t\t            <\/div>\n\t            \n\t            \t<div id=\"section-e534250-2\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t                    <div class=\"gem-tta-panel-heading\">\n\t                    \t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t                    \t\t<a href=\"#section-e534250-2\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t                    \t\t\t\n\t                    \t\t\t<span class=\"gem-tta-title-text\">\n\t                    \t\t\t\t2. What's your return policy?\t                    \t\t\t<\/span>\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus-square\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus-square\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t                    \t\t<\/a>\n\t                    \t<\/h4>\n\t                    <\/div>\n\t                    <div class=\"gem-tta-panel-body\">\n\t\t\t\t                    <div class=\"gem-text-output\"><p>For international sales, instead of returning items, you can contact us for a credit. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we\u2019ll give you a credit. Then, if possible, you can donate your product to a local charity or recycle it.<\/p><\/div>\t\t\t\t                <\/div>\n\t\t\t\t            <\/div>\n\t            \n\t            \t<div id=\"section-e534250-3\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t                    <div class=\"gem-tta-panel-heading\">\n\t                    \t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t                    \t\t<a href=\"#section-e534250-3\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t                    \t\t\t\n\t                    \t\t\t<span class=\"gem-tta-title-text\">\n\t                    \t\t\t\t3. Can I cancel my order?\t                    \t\t\t<\/span>\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus-square\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus-square\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t                    \t\t<\/a>\n\t                    \t<\/h4>\n\t                    <\/div>\n\t                    <div class=\"gem-tta-panel-body\">\n\t\t\t\t                    <div class=\"gem-text-output\"><p>Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.<\/p><\/div>\t\t\t\t                <\/div>\n\t\t\t\t            <\/div>\n\t            \n\t            \t<div id=\"section-e534250-4\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t                    <div class=\"gem-tta-panel-heading\">\n\t                    \t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t                    \t\t<a href=\"#section-e534250-4\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t                    \t\t\t\n\t                    \t\t\t<span class=\"gem-tta-title-text\">\n\t                    \t\t\t\t4. What happens if I receive the wrong item?\t                    \t\t\t<\/span>\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus-square\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus-square\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t                    \t\t<\/a>\n\t                    \t<\/h4>\n\t                    <\/div>\n\t                    <div class=\"gem-tta-panel-body\">\n\t\t\t\t                    <div class=\"gem-text-output\"><p>If there\u2019s an issue with your order &#8212; if it\u2019s the wrong size, wrong color, defective, or otherwise not exactly what you wanted &#8212; then simply notify us, and we\u2019ll give you a refund. For international sales, you won\u2019t be asked to ship the product back to us. If it&#8217;s local we will do our best to get you the right product.<\/p><\/div>\t\t\t\t                <\/div>\n\t\t\t\t            <\/div>\n\t            \n\t            \t<div id=\"section-e534250-5\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t                    <div class=\"gem-tta-panel-heading\">\n\t                    \t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t                    \t\t<a href=\"#section-e534250-5\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t                    \t\t\t\n\t                    \t\t\t<span class=\"gem-tta-title-text\">\n\t                    \t\t\t\t5. Do you offer exchanges?\t                    \t\t\t<\/span>\t\t\t\t\t\t\t\t\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus-square\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus-square\"><\/i>\t\t\t\t\t\t\t\t\t<\/span>\n\t                    \t\t<\/a>\n\t                    \t<\/h4>\n\t                    <\/div>\n\t                    <div class=\"gem-tta-panel-body\">\n\t\t\t\t                    <div class=\"gem-text-output\"><p>We do not offer exchanges. However, if for any reason you didn\u2019t get the exact product you expected, just let us know and we\u2019ll get you a new one.<\/p><p><strong>For any other questions &amp; customer services<\/strong><\/p><p>Please contact us via email:\u00a0 clientcare@zifferelli.co.za<\/p><\/div>\t\t\t\t                <\/div>\n\t\t\t\t            <\/div>\n\t            \t        <\/div>\n\t    <\/div>\n    <\/div>\n<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c3337c0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c3337c0\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-thegem\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eb9ed3a\" data-id=\"eb9ed3a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b791ad elementor-widget elementor-widget-heading\" data-id=\"1b791ad\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"title-h2 elementor-heading-title elementor-size-default\">NEED SOME ASSISTANCE?<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52f54a9 elementor-widget elementor-widget-heading\" data-id=\"52f54a9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"styled-subtitle 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request&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-fullwidth.php","meta":[],"_links":{"self":[{"href":"https:\/\/zifferelli.co.za\/index.php\/wp-json\/wp\/v2\/pages\/170"}],"collection":[{"href":"https:\/\/zifferelli.co.za\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zifferelli.co.za\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zifferelli.co.za\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zifferelli.co.za\/index.php\/wp-json\/wp\/v2\/comments?post=170"}],"version-history":[{"count":22,"href":"https:\/\/zifferelli.co.za\/index.php\/wp-json\/wp\/v2\/pages\/170\/revisions"}],"predecessor-version":[{"id":2650,"href":"https:\/\/zifferelli.co.za\/index.php\/wp-json\/wp\/v2\/pages\/170\/revisions\/2650"}],"wp:attachment":[{"href":"https:\/\/zifferelli.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}